Shipping and Delivery

What does shipping cost?

    • FREE SHIPPING for all USA orders
    • CANADA – please call our customer service line at 800-270-4010 to place your order
    • ALL OTHER COUNTRIES: $15 minimum for all other international orders (higher for large orders)
      • $15.00 for 1 or 2 bottles
      • $20.00 for 3 bottles
      • $25.00 for 4 or 5 bottles. We strongly suggest that you not order more than 3 bottles at a time, as this will cause long delays in Customs/border clearance.

All other International shipping is calculated at the time of purchase based on quantity (weight).

When will the order be shipped?

Your order will usually be shipped the next business day after placing your order.

How long will it be before I receive my order?

For standard shipping (within US), you should receive your order within 4-5 business days. Please allow up to 2 weeks for shipments to international addresses.

What are my shipping options?

We offer two shipping options:

  • Most orders are shipped using US Postal Service. Large (bulk) orders are shipped using Fedex Ground.
  • US Postal Service or Fedex for International orders

Do you ship to addresses outside the United States?

Yes, we ship to select countries in Europe, Latin America, Middle East and Asia. Please allow additional time for shipments. Please note that international shipments may be inspected and/or opened by customs.

Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

What do you charge for standard shipping?

Shipping is free for all U.S. orders. Orders from California are subject to 8.75% sales tax.

Will I be taxed?

California residents will be taxed at 8.75%.

What is AutoShip?

It’s an automatic delivery plan that can save you a lot of time and money. Learn more about AutoShip here!


Comments

Join the Conversation

    • Hi Raghbir – OmegaVia is not sold in stores. It is available only through our website and through select doctor’s offices. You will need a credit card or a PayPal account to purchase OmegaVia directly from us.
      – Vin Kutty

    • Hi Peggy – there is a $11.99 shipping fee for up to 3 bottles, to Taiwan as of March 2013. But we expect rates to go up in the next 2-3 months.

    • Hi Dorianne – yes, we ship to Australia. Shipping cost is US$11.99 per order, but this is expected to increase to $14.99 (or higher) by mid-2013.

  1. Hi, I recently placed but made an error in submitting my correct email address. Now I cant track my order. Can you help me with this?

    • Hi Keynen – thank you for contacting us about this. Our customer service team is aware of the issue and will be contacting you within 24 hours.

    • Hi Makis – no, we do not ship with cold packs or insulation because of the added cost and the brief period of time that cold packs provide cooling. Normally, temperatures, even in the summer, are low enough to keep the oil safe. We begin to worry if the temperature remains higher than 100F or 38C for extended periods.

  2. I’m in Arizona where temps reach well about 115. I’m wondering how well the caps may fare being shipped here and possibly sitting at different points in the shipping process for extended periods of time.

    • Hi Tim – Arizona is a place of concern when it is over 100F. If the pills are sitting in shade at 115 F, they will be fine. We’ve tested this. The pills were perfectly fine for 2 hours in a locked and sealed car, left out in the middle of a Summer day here in California – interior car temps reached close to 140. But problems will arise if left there for much longer. The pills will survive fine at any temperature that the mailman can endure. The problems arise if he/she leaves it in a hot metal mailbox for a few hours. So to most of our Arizona customers, we suggest getting it shipped to an office, church, neighbor who is available to fetch and bring indoors. Or ordering their summer stock by May.

  3. Hi Thankyou for your message on the other blog. Just a quick question could you please advise how much shipping would be to Auckland New Zealand for 3 bottles, also could you please advise whether you use DHL or some other method of shipping, and also the lead time. Thankyouuuuuuuuuuuuuuuuuuuuuuuuuu Soooooooooo Much!

    • Hi Shirlene – I’ve forwarded your shipping question to our customer service team – they will respond to you shortly. I know we use US Postal Service, not DHL.

  4. Me again, sorry I wanted to ask you do you take a multi vitamin and if so what do you take. Thanks again. Also awesome site, hugely informative and greatly appreciated. Many blessings

    • No, I do not take a multivitamin because I find most multis lacking, either in the amount of active ingredients I’m looking for or contain the wrong type or form of the ingredient. So I take the nutrients that I think my diet is lacking in, separately. It’s based on my diet – if I eat a lot of veggies, eggs, seafood and liver, then I’ll skip some supplements. I take Vitamin D more during the winter but not as much in the summer if I get sun exposure.

      But if your diet/sun exposure is inadequate, then a multi is probably a good idea.

  5. Again, I have to cancel my Auto ship plan and I apologize. The reason is definitely not because of the quality of your product or the service, mine is for medical reasons beyond control.
    Jack Searle
    5116 Oak Leaf Dr.
    Mt. Joy PA 17552

  6. Hi, please tell me this shipping weight of the OmegaVia Fish Oil bottle. I’m planning to have you ship the order to a forwarder in the US and then they will ship to my country. I need the info to work out the most economical size of the order. Thanks!

    • Hi Saif – each bottle is 5.2 ounces or about 150 grams. This does not include any exterior packaging, the weight of which will depend on the size of the order.

  7. Hello, I’m curious to try EPA 500 to help with depression.
    4 per day will only last me 1 month. If I am on an auto ship for one bottle per month won’t I have a lag time when I am out of the product waiting for the shipment? Can I manipulate my auto ship date to compensate on time so I do not run out of product? Also, the mention of free shipping on auto accounts, does this apply if I order multiple bottles? I plan to try it out, then perhaps have my son try it as well.

    • Hi Diane – the AutoShip plan works perfectly without lag times. If you order a 30-day AutoShip on the 15th of a month, your next shipment will be on the 15th of the next month. Assuming it takes the same time each time for the mail to deliver the shipment to you, you will get the product on the same day of each month. Still, if you want to cancel, change quantity, delivery frequency, the credit card used for charging, you can do all of this yourself at any time by logging into the MY ACCOUNT section (at the top of the web page) on the site. Or you can call 800-270-4010 and one of the Customer Service folks will be happy to help you make all the changes. The free shipping applies to all quantities, as long as you are in the US.

      • Thanks on the shopping details.
        I have Ocean Blue omega 3 2100 pharmaceutical grade.
        Total omega 2400 mg
        EPA 1350 mg
        Dha 600mg
        Dpa 150 mg

        Math EPA 1350 mg – Dha 600 = 750
        Any comments on this product helping with depression?
        Your EPA product is 500 mg. is my math above correct I. The sense I am getting 750 EPA ?

        • Hi Diane – the numbers you have are correct, but they are for two pills. So the 750 mg of EPA is for 2 pills. One pill will then have 375 mg of unopposed EPA. My guess is that you’d have to take 3-4 of these per day to get the amount of unopposed EPA that you need. Ocean Blue is a very good product, but may be not the best for depression. Declaring the amount present in 2 pills is also misleading.

          OmegaVia EPA 500 has 500 mg of unopposed EPA and you’d only need two per day.

  8. Hi Vin,

    I usually buy all of my supplements for me and my family on iHerb. Usually shipping goes all the way down to $2-$3. It’s the main reason I do all my shopping there. I really like your products and just wish that international shipping would be a little cheaper.. Or your products would be on iHerb and not only Amazon (any plans on that?).. Since I follow your advice on ordering maximum 3 bottles at a time – shipping also goes up on that account. Thanks again for some good products..

    • Hi Nik – thank you for the comment and suggestion. I know that iHerb is very convenient for international customers of American supplements. I can also understand how iHerb is cheap when it comes to shipping. I know many people at iHerb and we are friends. However, we have not been able to see eye-to-eye on pricing matters. I am hopeful that we will find a resolution to this issue.

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