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Shipping and Delivery

What does shipping cost?

  • FREE SHIPPING for all USA orders over $45.00
  • $4.95 shipping for all USA orders under $45.00
  • FREE SHIPPING for all USA AutoShip (Subscribe & Save) orders

When will the order be shipped?

Your order will usually be shipped the next business day after placing your order.

How long will it be before I receive my order?

For standard shipping (within US), you should receive your order within 4-5 business days.

What are my shipping options?

We offer two shipping options:

  • Most orders are shipped using US Postal Service.
  • Larger orders are shipped using UPS 2nd Day.

Do you ship to addresses outside the United States?

No. We do not ship internationally. If you are outside the United States, you may purchase our products from iHerb.com.

Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Will I be taxed?

Local taxes may be applied for California residents.

 

64 Comments

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    • Hi Raghbir – OmegaVia is not sold in stores. It is available only through our website and through select doctor’s offices. You will need a credit card or a PayPal account to purchase OmegaVia directly from us.
      – Vin Kutty

      Reply

    • Hi Peggy – there is a $11.99 shipping fee for up to 3 bottles, to Taiwan as of March 2013. But we expect rates to go up in the next 2-3 months.

      Reply

    • Hi Dorianne – yes, we ship to Australia. Shipping cost is US$11.99 per order, but this is expected to increase to $14.99 (or higher) by mid-2013.

      Reply

  5. Hi, I recently placed but made an error in submitting my correct email address. Now I cant track my order. Can you help me with this?

    Reply

    • Hi Keynen – thank you for contacting us about this. Our customer service team is aware of the issue and will be contacting you within 24 hours.

      Reply

    • Hi Makis – no, we do not ship with cold packs or insulation because of the added cost and the brief period of time that cold packs provide cooling. Normally, temperatures, even in the summer, are low enough to keep the oil safe. We begin to worry if the temperature remains higher than 100F or 38C for extended periods.

      Reply

  7. I’m in Arizona where temps reach well about 115. I’m wondering how well the caps may fare being shipped here and possibly sitting at different points in the shipping process for extended periods of time.

    Reply

    • Hi Tim – Arizona is a place of concern when it is over 100F. If the pills are sitting in shade at 115 F, they will be fine. We’ve tested this. The pills were perfectly fine for 2 hours in a locked and sealed car, left out in the middle of a Summer day here in California – interior car temps reached close to 140. But problems will arise if left there for much longer. The pills will survive fine at any temperature that the mailman can endure. The problems arise if he/she leaves it in a hot metal mailbox for a few hours. So to most of our Arizona customers, we suggest getting it shipped to an office, church, neighbor who is available to fetch and bring indoors. Or ordering their summer stock by May.

      Reply

  8. Hi Thankyou for your message on the other blog. Just a quick question could you please advise how much shipping would be to Auckland New Zealand for 3 bottles, also could you please advise whether you use DHL or some other method of shipping, and also the lead time. Thankyouuuuuuuuuuuuuuuuuuuuuuuuuu Soooooooooo Much!

    Reply

    • Hi Shirlene – I’ve forwarded your shipping question to our customer service team – they will respond to you shortly. I know we use US Postal Service, not DHL.

      Reply

  9. Me again, sorry I wanted to ask you do you take a multi vitamin and if so what do you take. Thanks again. Also awesome site, hugely informative and greatly appreciated. Many blessings

    Reply

    • No, I do not take a multivitamin because I find most multis lacking, either in the amount of active ingredients I’m looking for or contain the wrong type or form of the ingredient. So I take the nutrients that I think my diet is lacking in, separately. It’s based on my diet – if I eat a lot of veggies, eggs, seafood and liver, then I’ll skip some supplements. I take Vitamin D more during the winter but not as much in the summer if I get sun exposure.

      But if your diet/sun exposure is inadequate, then a multi is probably a good idea.

      Reply

  10. Again, I have to cancel my Auto ship plan and I apologize. The reason is definitely not because of the quality of your product or the service, mine is for medical reasons beyond control.
    Jack Searle
    5116 Oak Leaf Dr.
    Mt. Joy PA 17552

    Reply

  11. Hi, please tell me this shipping weight of the OmegaVia Fish Oil bottle. I’m planning to have you ship the order to a forwarder in the US and then they will ship to my country. I need the info to work out the most economical size of the order. Thanks!

    Reply

    • Hi Saif – each bottle is 5.2 ounces or about 150 grams. This does not include any exterior packaging, the weight of which will depend on the size of the order.

      Reply

  12. Hello, I’m curious to try EPA 500 to help with mood.
    4 per day will only last me 1 month. If I am on an auto ship for one bottle per month won’t I have a lag time when I am out of the product waiting for the shipment? Can I manipulate my auto ship date to compensate on time so I do not run out of product? Also, the mention of free shipping on auto accounts, does this apply if I order multiple bottles? I plan to try it out, then perhaps have my son try it as well.

    Reply

    • Hi Diane – the AutoShip plan works perfectly without lag times. If you order a 30-day AutoShip on the 15th of a month, your next shipment will be on the 15th of the next month. Assuming it takes the same time each time for the mail to deliver the shipment to you, you will get the product on the same day of each month. Still, if you want to cancel, change quantity, delivery frequency, the credit card used for charging, you can do all of this yourself at any time by logging into the MY ACCOUNT section (at the top of the web page) on the site. Or you can call 800-270-4010 and one of the Customer Service folks will be happy to help you make all the changes. The free shipping applies to all quantities, as long as you are in the US.

      Reply

      • Hi Diane – the numbers you have are correct, but they are for two pills. So the 750 mg of EPA is for 2 pills. One pill will then have 375 mg of unopposed EPA. My guess is that you’d have to take 3-4 of these per day to get the amount of unopposed EPA that you need. Ocean Blue is a very good product, but may be not the best for depression. Declaring the amount present in 2 pills is also misleading.

        OmegaVia EPA 500 has 500 mg of unopposed EPA and you’d only need two per day.

        Reply

  16. Hi Vin,

    I usually buy all of my supplements for me and my family on iHerb. Usually shipping goes all the way down to $2-$3. It’s the main reason I do all my shopping there. I really like your products and just wish that international shipping would be a little cheaper.. Or your products would be on iHerb and not only Amazon (any plans on that?).. Since I follow your advice on ordering maximum 3 bottles at a time – shipping also goes up on that account. Thanks again for some good products..

    Reply

    • Hi Nik – thank you for the comment and suggestion. I know that iHerb is very convenient for international customers of American supplements. I can also understand how iHerb is cheap when it comes to shipping. I know many people at iHerb and we are friends. However, we have not been able to see eye-to-eye on pricing matters. I am hopeful that we will find a resolution to this issue.

      Reply

      • Hi,

        I got some information on internet about the sole agency for your products in china and hong kong.This company is named “Bridgepoint Nutrition & Bridgepoint HK Co. Ltd”.And its address is Rm 820, 8th Floor, Rykadan Capital Tower, No. 135 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong.

        Above information is right?

        And then,they also creat a website named “http://www.omegavia.com.hk” on internet.This information is also right?

        At the end,they use the brand of “omegavia” and “Innovix Pharma” to do their sale work.Is it illegal?

        Looking forward to hearing from you.

        Thank you very much!

        Reply

        • Hi Aaron – yes, they are currently the licensed distributor of OmegaVia and InnovixLabs products in China and Hong Kong.

          Reply

  18. Hi there,

    Do you have a licensed distributor in Malaysia?

    How much would shipping cost to Malaysia, if I were to buy 2 bottles of Omegavia, and have you had any experience with Malaysian customs – in terms of taxes/ customs?

    Many thanks.

    Reply

    • Hi GG – we will have a distributor in Malaysia soon (sometime in 2017), but no one as of February 2017. Shipping personal quantities (like 2 bottles) has typically not been an issue with Malaysia, but every now and then, the bottles would take a really long time to clear customs and arrive.

      Reply

  20. Could the order be shipped to China Shanghai? if yes, what is the cost?

    in addition, I see a company in HongKong named “Bridgepoint HK Company Limited”, which is selling OmegaVia’s fish oils products on Amazon. is this company delegated or certified by your company? thanks

    see following link for this company in Amazon, and look forwards to your reply.
    https://www.amazon.cn/gp/aag/main?ie=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketplaceID=AAHKV2X7AFYLW&orderID=&protocol=current&seller=A2V095LVIZVKU2&sshmPath=

    best regards
    kcui

    Reply

    • H kcui – we do not ship to China. Bridgeport is our licensed in Hong Kong and China – please contact them for your product needs.

      Reply

  21. hi
    if it delivery to UK, it will be taxed? And if i buy 4 bottle, how long should i need to wait?

    thanks
    corrine

    Reply

    • Hi Corrie – shipments to UK may be inspected and/or opened by customs. Customs duties/taxes/VAT/handling fee may be assessed depending on the value of the order. These charges are separate from the shipping costs. Average time for products to reach UK addresses is 2 weeks, but note that this is an average.

      Reply

  23. Hi there,

    I’m from Saudi Arabia, and I’m interested in buying and trying your omega 3 supplements, however I’m concerned that it wouldn’t be suitable for the product to be shipped during the summertime as it might get damaged on its way, is this a valid concern? I hear that fish oil is highly sensitive to high temperatures. Temperatures here are around 33C highest.

    Reply

    • Hi Fahad – the duration of high temperature is a concern. Here in the US, we ship using 2 or 3-day delivery, which means that even in the middle of summer, the product may only be exposed to high heat for a short period of time. With shipping to Saudi Arabia, we have no idea (and no control) about how long it would be exposed to high heat. If the capsules are stuck together or misshaped, then, chances are that the product was exposed to too much heat. A few hours at 33 C will not cause any issues, however, if it is left in a delivery truck all day, it may be too much.

      Reply

  25. Hello, what is the price of a bottle of Omega 3 fish oil delivered to China. I bought it in Hong Kong for $44.254

    Reply

    • Hi Wangpeng – yes, it is rTG (Re-esterified Triglyceride form) that is well-absorbed. Regular dose is 1 to 2 capsules a day. Most people have no side effects, but that depends on the individual.

      Reply

    • Hi Wangpeng – yes, the OmegaVia products on iHerb are all genuine and shipped to them directly from our warehouse in California. The purine content is not detectable – virtually zero.

      Reply

    • No, it does not require refrigeration. It may be kept at room temperature. However, if you wish to store the product for a few months or longer, we suggest you freeze it.

      Reply

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