100% Money Back Guarantee Hassle-free Return Policy
Not thrilled with your purchase?
- If you try OmegaVia and don’t like it, we will cheerfully refund your full purchase price and shipping cost of your first bottle of OmegaVia. (US only)
- Return within 90 days of purchase.
- No questions asked. Like we said, hassle-free.
- If you tell us why you were not happy, we promise to do our best to correct the problem right away.
When you buy online, you can’t touch or feel the product before you buy. We understand. So we respect your right to change your mind after you buy.
No need to send back your opened product.*
If you have unopened product that you wish to return, please email us or call us at 1.800.270.4010 anytime between 8:30AM and 6PM Central Time.
And we’ll send you a prepaid return shipping label so you can easily get it back to us at no cost to you.
Money back guarantee and free return policies apply to US customers only. Purchases made from outside the United States are non-refundable.
* refund will only be issued on your 1st opened bottle
I just placed an order for 180 x 3 omegavia pills today, but I would like to cancel my order before it is shipped. Can you please confirm that my order is canceled? Thanks.
Hi John,
Your order has been cancelled. You will not be shipped the product and your credit card has not been charged for the order. Your credit card was ‘authorized’ for the transaction, but the actual transfer of funds will not happen, as we’ve voided the transaction per your request.
Was there a particular issue that caused you to change your mind? If so, please feel free to call one of our nutritionists at 800-270-4010 M-F 9-5 Pacific time to discuss your questions or concerns.
Thank you.
OmegaVia Customer Service
Hi:
i would like to return the unused fish oil i order from you.
please let me know how to do it.
Regards,
Hi Cher,
We’d be happy to help you with that. One of our customer service agents will contact you via email. We just need to know how many bottles you wish to return, so we can get you a pre-paid return address label.
Thank you!
I appreciate the HIGH quality of your OmegaVia fish oil. It has definitely made a difference. Unfortunately I have to cancel any future orders. I am in the process of moving back to California an am unable to continue with shipments. Please e-mail me so that I know you recieved this message. Thank you very, very much for an excellent product. I will contact you at a later date to resume. Again thank you.
Hi Robert – message received. One of our customer service folks will follow up with you. Very glad to know you’re happy with the product and that you’re noticing a difference. Take care.
Hi
Please discontinue the auto ship of the fish oil as of today. It is an excellent product but I would like to discontinue for now. Thank-you.
Michael Blackburn
Hi Michael – our customer service team will cancel your AutoShip and follow up with you in a separate email. Thank you for trying OmegaVia.
Vin,
I called yesterday Sunday, 3/23/2014 to cancel my auto shipment order. I originally ordered three bottles of OmergaVia and am presently on my third bottle, however, I have stopped taking them. The product gave me a burp fish smell every time I took it. I was trying your product because I was taking Lovaza and it is rather expensive. Lovaza never gave me a burb fish smell. How do I go about getting credit for my order. My order# is 115863 and paid with a Master Card. Please advise. Thanks!
Al G
Hi Al – sorry to hear that OmegaVia did not work for you. Our customer service team is aware of your request for refund. They will process it and follow up with you shortly. Fishy burps are extremely rare with OmegaVia. However, when it happens, the #1 reason why people get fish burps with an enteric coated product like OmegaVia is the use of antacids or heartburn medications like Zantac, Pravacid and Prilosec. Thank you for trying OmegaVia.
Where can I purchase these, free of shipping costs, in the UK? Can you recommend a similar grade product available here?
Hi Ami – the product is not available for purchase in stores in the UK. However, you may order it directly from this website.
Hi, Can you cancel my new autoship order today.
Order Number: 145527
I don’t need any omegavia at present as I still have one container from last shipment.
Regards,
Ronan
Hi Ronan – of course. Our friendly customer service team will take care of this and follow up with you shortly via email.
hi, i just received my bottle of capsules, i didn’t realize they were huge. if you carry a smaller size capsule, can i exchange mine? thanks
Hi Liz – yes, of course! The OmegaVia Ultra Concentrated pills are large. No doubt. If you have trouble swallowing them, you have a few options:
1) You may ask for a full refund – our customer service team is happy to make that happen at 800-270-4040 or service at omegavia dot com.
2) You can switch to OmegaVia EPA 500 and/or OmegaVia DHA 600, both of which are much smaller than the item you purchased.
3) Our sister company InnovixLabs has an even smaller pill that’s sold as Ultra Strength Omega-3. It is a very good product, but as a value-priced brand, it does not utilize some of the newer, modern, top-of-the-line manufacturing system that OmegaVia does. But it’s still a great product. You can get it here: https://www.amazon.com/InnovixLabs-Ultra-Strength-Omega-Fish/dp/B00F5ZV6W6